Frequently asked questions

Welcome to our FAQ, we are so happy to have you.
We have tried to answer the most common questions.

When will I receive my items?

All items are produced and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email. International deliveries may take longer due to customs regulations.

If your order hasn’t arrived within the expected timeframe, please contact us at contact@zoldian.com.

Where is my order?
You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the ‘Track Packages’ section on our website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and MasterCard.
Do you ship internationally?

Currently, we only ship within the United States.

Your website isn’t loading. What should I do?

If you’re experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.

I keep getting an error message. What should I do?
Please reach out to us and provide details about the error you’re encountering so we can assist you promptly.
I entered the wrong shipping address. Can I change it?
If you notice an error in your shipping address, contact us immediately. If your order hasn’t shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.
What happens if my order is returned to sender?
If your package is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost.
What is your return policy?

You may return items within 90 days of delivery. Items must be in their original condition and packaging. If you receive a damaged product, please contact us for assistance.

How do I exchange an item?

For exchanges, please email us at contact@zoldian.com, and we will guide you through the process.

What should I do if my item arrives damaged?
If your item has any defects or was damaged during shipping, we will replace it at no additional cost. You do not need to return the damaged product. If a replacement is not available, we will issue a refund or provide an alternative item of your choice.
What if I received the wrong product or a defective item?
We sincerely apologize for any mistakes. Please email us at contact@zoldian.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.

Didn’t find your answer?

Don't hestitate to contact us

    Customer Support

    We are always here to help. If you have any questions or need assistance, feel free to reach out:

    📍 Address: 312 Stafford St, San Antonio, TX 78208, USA

    ✆ Phone: +1 (307) 208-8097

    ✉ Email: contact@zoldian.com